Starting Strong: How We Bring New Clients Onboard at Beyond Clean Solutions

When someone chooses Beyond Clean Solutions, we want their very first experience with us to feel steady, organised and most importantly, personal. Every workplace and every home has its own rhythm, so our onboarding process is designed to help us understand what you need before any actual service begins. It’s simple, thorough, and built around honest communication.

If you’re new to us, you may want to learn more about who we are and the values that guide how we operate.

How We Welcome Our Corporate Clients

A member of our quality team meets you onsite for a look around and a proper conversation.

We discuss your needs, identify any special conditions, and take note of the layout so we understand how your space works.

Afterwards, we prepare a detailed, transparent quote that includes the recommended tasks, service frequency and pricing.

If you’d like to see the types of services this process connects with, explore our Commercial Cleaning Services.

1. We Start With a Walk-Through

Our Quality Control Manager meets you onsite for a proper look around at a time that is convenient for you. We talk through your requirements, note any special conditions, and review the layout to understand the space's flow. Afterwards, we draw up a clear quote that shows what we recommend, how often it should be done, and the cost. Nothing hidden, nothing rushed.

2. Choosing the Right People for Your Site

Once everything is approved, we assign staff who are suited to your environment. We brief them carefully on your site’s expectations, safety protocols, and anything out of the ordinary. The idea is that when they arrive for the first clean, they’re not “figuring things out”, they already know what they’re walking into.

3. Oversight During the First Clean

We always put an extra set of eyes on the first service.

Either our Quality Control Manager or a senior team member attends to ensure everything runs smoothly. If you have feedback or spot something you want adjusted, we address it then and there, so the ongoing routine is perfect.

4. Regular Communication After That

Once services are underway, we don’t disappear.

We check in, we inspect the site periodically, and we keep an open line of communication. If you want something changed like frequency, tasks, timings, you only need to let us know. We respond quickly and adjust where needed.

How We Bring Domestic Clients Onboard

Domestic clients usually want something a bit different: ease, friendliness, and the comfort of knowing the person who walks into their home understands what matters to them.

1. Understanding What Works for You

We begin with a simple conversation. What do you need help with? What’s the ideal day and time? Do you have pets? How many bathrooms? Which areas need the most attention? These little details help us match you with the right cleaner or gardener from the beginning.

If you’d like to explore what we offer, you can visit our Home Cleaning Services or Gardening Services.

2. Matching You With a Team Member

Once we understand your preferences, we assign a cleaner or gardener who fits your schedule and the style of service you’re looking for.

We confirm availability internally so everything is ready before we come back to you.

3. Confirming Your First Booking

We then get back in touch to confirm who’s coming, when they’ll arrive, and what you can expect. To keep things simple, we send the details in a text message so you don’t have to search for them later.

4. Your First Service

You’ll receive a reminder before your appointment. When your cleaner or gardener arrives, they’ll take a moment to go over your priorities and double-check any specifics you mentioned previously. Then they get to work. That first visit helps create a shared understanding of what “done properly” looks like in your home.

If you’re ready to get started, you can visit Beyond Clean Solutions and request a quote.

Our Ongoing Promise

Whether you’re a business or a household, we aim for the same things:

• reliable service,

• genuine communication,

• consistent quality, and

• a professional team that cares about the spaces they look after.

For us, onboarding isn’t a box to tick — it’s the foundation for everything that comes afterwards. And we want that foundation to be solid. Every single time.